Some of the independent GP Specialists consulting at Lakeside Square Medical Centre have chosen to use secure AI-assisted clinical documentation tools, including Heidi Health and Lyrebird Health, to support their workflow. These tools help prepare consultation notes, allowing GP Specialists to spend less time typing and more time focusing on what matters most: listening to patients. By reducing the cognitive load of documentation, AI can facilitate better eye contact, more natural conversations, greater awareness of non-verbal cues, and a stronger therapeutic relationship. The purpose of using AI is not to replace the expertise or judgement of your GP Specialist. Rather, it is to support better medicine by allowing your GP Specialist to be more present during your consultation. Every AI-generated note is carefully reviewed, edited where necessary, and approved by your GP Specialist before it becomes part of your medical record.

Protecting your privacy remains paramount. Both Heidi Health and Lyrebird Health are designed specifically for Australian healthcare and state that they comply with the Australian Privacy Principles (APPs). They process patient information within Australia, and consultation audio is transcribed in real time rather than being permanently stored. For patients new to the GP Specialist using AI transcription service, their consent is always obtained before these tools are used. Please let your GP know if you’re uncomfortable at any point of the consultation or if you’ve changed your mind.

Patients who would like to learn more about these platforms’ privacy and security practices are welcome to visit:

  – Lyrebird Health Privacy & Security: https://www.lyrebirdhealth.com/au/privacy?utm_source=chatgpt.com
  – Heidi Health Australian Privacy Principles (APP) Compliance: https://www.heidihealth.com/en-us/compliance/app?utm_source=chatgpt.com