If you test positive for COVID-19 or have respiratory symptoms, please:

• Call healthdirect on 1800 022 222, or

• Visit the healthdirect website for up-to-date advice and local care options.

The Victorian Virtual Emergency Department (VVED) is available for some non-life-threatening emergencies and COVID-related concerns. You can speak with emergency nurses and doctors from home for assessment and advice.

If your symptoms are severe (e.g. chest pain, difficulty breathing, confusion), call 000 immediately.

You can book appointments:

• Online via HotDoc

• By phoning reception on (03) 9796 2111

From 1 July 2021, Medicare only funds limited short telephone consultations (for example, simple scripts or results). All other appointment types, including plans and more complex care, usually require an in-person consultation.

If you’re unsure which type of appointment you need, our reception team can help guide you.

Your health information is kept strictly confidential.

We:

• Store your records securely
• Share information only with your consent or when required by law
• Follow Australian Privacy Principles and national general practice standards

You can read our full privacy statement here: Download Privacy Statement 

If you have any questions about privacy or your medical record, please contact the Practice Manager on (03) 9796 2111.

To help ensure the best medical care and to allow thorough follow-up, we do require all new patients who attend our practice to complete a Patient Registration Form. For your convenience, the form is available below. This can be completed prior to coming to your first appointment with us. Please DO NOT email the confidential completed form, simply hand it to reception staff when you arrive for your appointment.

Also below is an Update or Correct Your Details Form. It is vital that we are always able to contact you. If any of your details change, this form should be completed. This includes a change of address, work, home, or mobile phone number, Medicare number, the person to contact in the event of an emergency, or a change of name. You can also use this form to correct any details we may have incorrectly recorded for you. This form should also not be emailed to us, but brought to us at your next consultation. You can, of course, phone us on 9796 2111 to inform us of the updated information.

To make sure your treatment remains safe and appropriate, repeat prescriptions require a consultation with a doctor.

You may be able to book a short appointment specifically for your script, but the doctor will still need to review your current health and medications.

Lakeside Square Medical Centre is a private billing practice. Payment is required on the day of your consultation.

Children under 16 – generally bulk billed

Aged pensioners with a current pension card – may be bulk billed at the doctor’s discretion

All procedures (for example minor surgery, dressings or certain treatments) are privately billed and may attract additional fees.
Fees can vary depending on the length and complexity of the consultation. We accept major credit cards and can usually process your Medicare rebate on the spot.

If your doctor requests any investigations, we encourage you to return for a follow-up appointment to discuss your results. In some cases, your doctor may instead advise you to phone the clinic for your results.

It’s important that you take responsibility for your follow-up care by either returning for review or calling the clinic within one week to ensure your results have been received, processed, and reviewed by your doctor.

Our clinic also uses a recall and reminder system to help support ongoing patient care. If you prefer not to participate in this service, please let our reception team know.

Dorevitch Pathology is located on-site.

Hours of operation are:

Mon – Fri – 8:00am – 4:00pm
Sat – 8:00am – 12:00pm
Sun – Closed

Our clinic provides 24-hour care, including home visits when needed, through our trusted locum partner, the Home Doctor Service. This service is fully bulk-billed. If you contact the clinic after hours on 9796 2111, your call will be automatically directed to the Home Doctor Service. Any notes from these visits are securely forwarded to us and added to your medical record to ensure continuity of care.